|S.E. Shires warrants its instruments to be free from defects in manufacturing, material, and workmanship for a period of two years after the date of purchase. During the warranty period, and upon proof of purchase, S.E. Shires will, at its option, either replace or repair a defective instrument or defective part, should manufacturing defects become apparent during that time. Repair or replacement as provided under this warranty is your exclusive remedy.
Warranty Does Not Include
This warranty does not apply to instruments sold through dealers not authorized to do so by S.E. Shires. This warranty does not cover instruments that have been used previously and is not transferable. This warranty does not apply to any damage that—in the warrantor's judgment—has been brought about by repair or alteration done by a repairman not specifically authorized to do so in writing by the warrantor; misuse, negligence, accident, or failure to reasonably and properly maintain the instrument. However, S.E. Shires may offer to repair such damage, at its discretion, upon acceptance of repair charges by the instrument owner.
This warranty does not apply to shipping damage. Please document any damage visible to the package/instrument carefully, then contact the carrier immediately for resolution of damage that occurred in shipping.
This warranty does not apply to plating or lacquer impairments/blemishes caused by the acids inherent in the systems of some persons. It is recommended that the purchaser remove fingerprints from the instrument regularly by wiping it clean with a soft flannel cloth as often as possible to avoid such problems.
This warranty shall not extend to consequential damages, which include but are not limited to loss of use of the instrument, inconvenience, or loss of revenues incurred by purchaser, unless otherwise provided for by applicable state laws.
Remedies guaranteed by this warranty are contingent upon purchasers allowing a full inspection by S.E. Shires or its duly authorized representative, of any alleged defective parts. Purchaser should retain the original proof of purchase for presentation to the authorized dealer from whom the instrument was purchased in the event that service is required under the warranty. If this is not possible, please contact S.E. Shires Co.
The purchaser must receive a Return Merchandise Authorization number prior to returning any instrument, component, or part to S.E. Shires. For warranty repairs approved within thirty days of purchase, a prepaid shipping label will be sent. Secure packing for the shipment of goods for warranty repair/replacement is always the sole responsibility of the owner.
S.E. Shires will pay return charges for shipment back to the customer for approved warranty claims only.